1. No Returns on Certain Items

Due to hygiene and safety reasons, some products (e.g., personal care items, undergarments, and perishable goods) cannot be returned.

2. Return Window

You may request a return within 7 days of delivery for eligible items.

3. Refund Process

Refunds will be processed within 5–10 business days after inspection of returned goods.

4. Cancellations

Orders can be cancelled before shipment. Once shipped, cancellation is no longer possible.

5. Defective Products

If you receive a defective or incorrect product, notify us within 48 hours for a replacement or full refund.